Return & Refund Policy

At ChinaSupplyHub, we are committed to delivering high-quality products and providing a smooth buying experience for all our B2B clients. Because our transactions involve industrial and commercial goods, please review our Return & Refund Policy carefully.

1. Returns

Eligibility

Returns are accepted only for:

  • Defective products

  • Incorrect items delivered

We do not accept returns for reasons unrelated to quality or fulfillment accuracy.

Request Period

You must contact us within 7 days of receiving your order to request a return.

Condition Requirements

Returned items must be:

  • Unused

  • In original packaging

  • Complete with all components and accessories

Approval Required

All return requests must be reviewed and approved by our support team before shipping anything back. Unauthorized returns will not be processed.

2. Refunds

Refund Method

If your return is approved, refunds will be issued to:

  • The original payment method, or

  • A registered company account (bank transfer)

Processing Time

Refunds are typically processed within 7–10 business days after we receive and inspect the returned item.

Partial Refunds

A partial refund may apply if:

  • The item is not in original condition

  • Parts or components are missing

  • Packaging is damaged

3. Non-Returnable Items

  • Customized or special-order items

  • Clearance or discounted products

  • Items damaged due to misuse, incorrect installation, or improper handling

4. Return Shipping

Return shipping costs are the responsibility of the buyer unless the issue is caused by our error (defective or wrong product sent).

5. How to Request a Return

To begin the process, contact our support team:

Email: contact@chinasupplyhub.com
Phone / WhatsApp: +7 987 205 8903

Please provide your order number, product photos, and a clear description of the issue.

Privacy Policy (Improved & Professional Version)

At ChinaSupplyHub, we respect your privacy and are committed to protecting your personal and business information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

Personal Information

  • Name

  • Phone number

  • Email address

  • Company name

  • Address

Order & Transaction Information

  • Product details

  • Payment information

  • Purchase history

Technical Data

  • IP address

  • Browser and device information

  • Website usage statistics

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate updates, promotions, or important notices

  • Improve website functionality and user experience

  • Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent personal information.
We may share your data only with:

  • Logistics and shipping partners for order delivery

  • Payment service providers to process transactions

  • Legal authorities when required by law

4. Data Security

We use appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or loss.

5. Your Rights

You may:

  • Request access to your data

  • Request corrections to inaccurate information

  • Request data deletion (where legally permitted)

  • Opt out of marketing or promotional communications

6. Cookies

We use cookies to improve user experience and collect anonymous analytics. You may disable cookies through your browser settings.

7. Contact Us

For any privacy-related questions or requests:

Email: contact@chinasupplyhub.com
Phone / WhatsApp: +7 987 205 8903